I requested Bio Flame’s smart burner for my home again in January; with the buying course of action to your shipment at my home I been given very little but great customer support, handheld remote control attribute.
I really wasn't expecting the sound being so real. My household also feels Substantially safer having this one as an alternative to our outdated Wooden a person.
You can acquire an electronic mail that has a monitoring selection within one company day following your item continues to be delivered. When you haven't acquired tracking details inside of 7-ten business enterprise times of putting your order, please arrive at out to our customer support crew.
The instant you location your purchase with us you can receive an purchase affirmation via e-mail from us. Which means We've acquired your get and pre-authorized your charge card for the acquisition you may have made.
Speak to us for virtually any damages and please preserve all packaging elements and weakened goods prior to filing a claim.
Running the unit in an enclosed space devoid of appropriate air flow, leading to overheating or inappropriate combustion.
You might be entitled to return your new, unused get in It The BioFlame Xelo Wall Mount Fireplace truly is authentic packaging in just 30 calendar days of receiving your buy for any purpose. There is not any restocking price, but you'll be to blame for return shipping costs.
The Bio Flame provides a three-year warranty within the date of acquire on all Procedure-related features with the fireplaces. The guarantee doesn't protect any product injury that transpired all through shipping or was due to poor product handling or installation.
Normal Freight Shipping: Our typical delivery alternative contains delivery of your buy on the initial flat dry region. This does not incorporate delivery of your buy inside the dwelling.
Once you put your get, you will receive an order affirmation electronic mail. This means that We've obtained your order inside our system and preauthorized your charge card for the acquisition.
If your believed delivery date for the purchase falls outside the predicted 7-14 small business working day vary, our customer care team will reach out to confirm whether Summerset Sizzler PRO Series 40" Liquid Propane Built-in it is acceptable.
The Bio Flame wall-mounted ethanol fireplaces are intended to offer your house which has a abundant sense of heat and comfort. Compared with classic wood or electric powered fireplaces, your 19.7” wall-mounted bio-ethanol fireplace can certainly be installed in fewer than 15 minutes with no require For added connections.
Please permit added times in transit for supply. If there'll be an important hold off in cargo within your get, We're going to contact you by way of email or telephone.
Our in household delivery possibility involves supply on the get to the customers place of selection (Together with around two flights of stairs). This option will not involve unpacking or installation on the equipment or appliances.